Pacetti Plumbing Inc

Reviews

• Laurie Atkinson

  May, 02 2018
  ★ ☆ ☆ ☆ ☆
  DO NOT USE PACETTI PLUMBING UNLESS YOU WANT TO DEAL WITH INEFFICIENCY AND RUDENESS.
  
  Ok St. Augustine friends. I wanted to warn you about Pacetti Plumbing. I have never been treated so rudely. Today was the third, yes I said third time they came out to fix a clog that started in my laundry room and due to the second "fix" my kitchen sink started backing up...hence the third time that they had to come back.
  
  I showed up at home at 4:10 for the 4:30 appointment to see the plumbing truck pulling away and I had to honk and flag him down. He stated to me that he was leaving because my appointment was at 4:30 and I wasn't there when he got there....I feel the need to mention again it was 4:10.
  
  He then started raising his voice at me and saying this was my fault because I hadn't been home the two times prior and he couldn't get in the house. I informed him that I had made the appointments and had been told I didn't need to be home as the laundry room is a separate room off the carport and they didn't need to get into the house.
  
  He then went off about how he had been here and cleared the line and didn't know what I had done...trying to say this was a separate issue from two days ago. He then said that my landlord had called and was yelling about him making it worse both of the other times....He did make it worse each time, however, my landlord would never .... and absolutely did not call and yell, she has too much class to do something like that. He then did not want to believe me that the sink was backing up, I asked if he had seen the picture I had sent them and he said no...I went to show him the picture and was told he didn't need to see a picture that he knew what a backed up sink looked like. He then informed me that snaking the drain to the road was not something they do, he was just doing it because they had done work at my landlord's. Keep in mind the slogan on their trucks and shirts was "If water runs through it we do it"
  
  I then had to show him that running the washing machine backed up the kitchen sink....and guess what....It did. The only reason I maintained some sort of composure was because he had made it clear he didn't want to be there and was sure he would leave without fixing it if I reamed him out for his nastiness. I did however bring my 90 pound dog in the house to stare at him while he worked and he shut up.
  
  He got back on the roof, slamming his plumbing equipment around and finally fixed the clog. At this point two of his employees showed up and started helping him load his truck back up and the minute they got there, his whole demeanor changed. He then called me ma'am and told me to have a nice day.
  

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