Oldest City Family Dentistry

Reviews

• Vibeke Lindblom

  Sep, 20 2018
  ★ ★ ★ ★ ★
  Kevin Conway's recollection of what happened with his dental appointment is inaccurate.
  Mr. Conway had an appointment schedule on 10/3/17 at 3:00 PM that he did NOT show up. This was an 80 minute appointment. Mr. Conway rescheduled for the following day at 4:00 PM. At 8:20 AM Mr. Conway called to cancel this appointment (we usually ask for 24 hours notice) this was also an 80 minute appointment, and we yest again rescheduled Mr. Conway for 10/5/17 at 11:20 am. At 11:30 AM Mr. Conway called to say he would be 5-10 minutes late... At this time he was already late... at 11:50 we called Mr. Conway to find out what was going on... Mr. Conway stated he was 5 minutes away... That would make it 11:55 AM at the dental office for treatment... Being an 80 minutes appointment, we now have 45 minutes left to treat Mr. Conway... Another patient is coming in after him, and we do not have enough time to treat him. We therefore told Mr. Conway that we would not be able to see him, since we had no idea when he would actually show up, or if he would show up. For every appointment Mr. Conway made the dentist and the dental assistant waited with the room ready just for him, while other patients might have liked that appointment if they had known in advance.
  We treat all our patients with respect for their time as well as their personal wishes and comfort. Unfortunately, we were not able to be flexible enough in our schedule to allow Mr. Conway to be a "walk-in" patient... We hope Mr. Conway all the best of luck in finding an office that can be flexible enough to accommodate him.

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